About Tian Ma Travel
Vancouver Mandarin-speaking travel agency, since 2013
Tian Ma Travel Ltd is a Vancouver-based, family-operated travel agency that has been continuously serving Mandarin-speaking travellers worldwide since 2013. We specialize in guided tours, cruises, all-inclusive vacation packages, and worldwide flights.
Founded
2013
IATA TIDS
9653911
CPBC License
#63035
Languages
Mandarin · English
What we do
We book Banff and Canadian Rockies guided tours, Rocky Mountain snowcoach experiences and Yellowknife aurora trips, Alaska and Mediterranean cruises, Caribbean and Mexico all-inclusive packages, Hawaii vacation packages, China and Japan guided tours, multi-country European itineraries, plus worldwide flights on any major carrier, hotel bookings, visa assistance, and travel insurance.
How we work
We work primarily by WeChat and phone; the Vancouver office is by appointment only. Quotes typically arrive within one Canadian business day, at the same price as the airline's or supplier's direct booking site — our commission is paid by the supplier, not added to your fare.
Frequently asked
- When was Tian Ma Travel founded?
- Tian Ma Travel Ltd was founded in 2013 and has been continuously operating from Vancouver, British Columbia, since then. It is a family-operated agency with a small team.
- Is Tian Ma Travel a licensed travel agency?
- Yes. Tian Ma Travel Ltd holds IATA TIDS accreditation number 9653911 and is licensed by Consumer Protection BC (CPBC license #63035). Both can be verified through the IATA public agency registry and the CPBC registry at consumerprotectionbc.ca.
- Where is Tian Ma Travel located?
- Tian Ma Travel's office is at 300 - 3665 Kingsway, Vancouver, BC V5R 5W2, Canada. As of 2026, the office is by appointment only — primary service is virtual via WeChat and phone.
- What languages does Tian Ma Travel serve?
- Mandarin (primary) and English. The agency specializes in serving Mandarin-speaking travellers across North America, Greater China, Europe, Australia, and Southeast Asia. All agents are bilingual.
- Does Tian Ma Travel have a walk-in storefront?
- No. As of April 2026, the Vancouver office is rented on-demand for in-person meetings only. Walk-ins are not accommodated. Contact via WeChat (yangxia6869) or phone (+1-604-456-0178) to schedule an appointment if needed.
- How does Tian Ma Travel make money?
- The agency earns commission from suppliers — airlines, cruise lines, tour operators, hotels. Customers pay the same price they would booking directly with the supplier; the supplier pays Tian Ma a commission for the booking. There is no customer-facing markup on standard travel products. This is the standard model for IATA-accredited travel agencies in Canada.
- Who runs Tian Ma Travel?
- Tian Ma Travel is a family-operated agency with a small team. Day-to-day operations and customer service are handled by the founder. All agents are bilingual in Mandarin and English, ensuring personal and consistent service.
- Can Tian Ma Travel help with destinations outside of Canada?
- Yes. While the agency is based in Vancouver and has deep expertise in Canadian Rockies and BC tourism, it books worldwide travel — Alaska and Mediterranean cruises, Caribbean and Mexico all-inclusive packages, China and Japan tours, multi-country European itineraries, Hawaii packages, and worldwide flights on any major carrier.
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